SHIPPING & RETURNS POLICY
1. Processing Time
Orders are processed within [1–3] business days.
Orders are not processed on weekends or holidays.
During peak periods, processing times may be extended.
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout.
Estimated delivery times:
Domestic: [3–7 business days]
International: [7–21 business days]
Delivery times are estimates and not guaranteed.
3. Shipping Carriers
We may use trusted carriers such as:
Royal Mail
FedEx
DHL
Carrier selection depends on destination and service level.
4. Order Tracking
Once shipped, you will receive a tracking number via email.
5. International Shipping
International customers are responsible for:
Customs duties
Import taxes
Additional fees imposed by their country
Vivatomic is not responsible for customs delays.
6. Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us within 7 days of delivery.
Provide order number and photo evidence (if applicable).
We will evaluate replacement or refund eligibility.
RETURNS & REFUNDS POLICY
1. Return Eligibility
We accept returns under the following conditions:
Return request made within [30] days of delivery.
Product must be unopened, unused, and in original packaging.
Proof of purchase required.
Due to health and safety regulations, we cannot accept opened supplement products unless defective.
2. Non-Returnable Items
Opened or used products
Clearance or promotional items
Gift cards
3. Return Process
To initiate a return:
Contact us via contact form or email.
Include order number and reason for return
Wait for return authorization instructions
Unauthorized returns may not be accepted.
4. Refunds
Refunds are processed within [5–10] business days after inspection.
Refunds are issued to the original payment method.
Shipping fees are non-refundable unless the item was defective or incorrect.
5. Exchanges
We replace items only if defective or damaged.
6. Subscription Orders
Subscription orders must be canceled before the renewal date to avoid charges.
Refunds are not issued for processed subscription renewals.